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  • #16
    Is this a Carrera problem or a user problem? If it is not a user problem, why no comment or solution from Carrera? Is this what is to be expected when dealing with a toy company?

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    • #17
      Originally posted by JDR View Post
      Is this a Carrera problem or a user problem? If it is not a user problem, why no comment or solution from Carrera? Is this what is to be expected when dealing with a toy company?
      It's a problem between iOS 11.XXX and the firmware in the original Carrera app connect device (released several years *before* the release of iOS 11.XXX). It's what is to be expected when dealing with digital technology.

      The solution form Carrera is fairly straightforward: contact them, send your device back to be upgraded or replaced. This is complicated by the fact that their USA website still isn't working. Here's the phone number from their (Carrera USA) Facebook page:

      (609) 409-8510
      Last edited by b.yingling; 02-20-2018, 06:33 AM.

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      • #18
        Firmware issues

        Hello all:

        I have been trying to make progress on this issue all winter (amid many other work and family distractions - I am a casual slot car enthusiast).

        I just sent my AppConnect to the following address:

        Carrera of America
        2 Corporate Dr.
        Cranbury, NJ 08512

        We'll see what happens next!

        Thanks, Steve.

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        • #19
          Android Version

          Just to add to the confusion...

          Used my app connect to try to update a buddy's CU this weekend.

          I had used this same app connect with success using my older droid phone. Since then I have a newer phone running droid 7.1.1. Connection dropped 3 times at about 30%. The CU was no longer operating with 2 blinking lights.

          So. we tried with his phone running droid 8.0. Upgrade of firmware went fine and CU was back up and running.

          My app connect is a few years old. Not sure if I should try to return it for an exchange or not. Seems we are at the will of the OS of devices.

          TRU

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          • #20
            Success!!!!

            Hello all:

            Just an update that mailing my appconnect to Carrerra USA (see address above) with a short explanatory note resulted in a new appconnect being sent about 2 weeks later. The new one has been able to hold connection and update the base software. Further testing pending.

            Here is the manufacture date on the new one:



            Assuming all goes well we might have a short late-spring race season before the summer hiatus.

            Thanks all for the help!

            Cheers, Steve.

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            • #21
              Originally posted by Spokanesteve View Post
              Hello all:

              Just an update that mailing my appconnect to Carrerra USA (see address above) with a short explanatory note resulted in a new appconnect being sent about 2 weeks later. The new one has been able to hold connection and update the base software. Further testing pending.

              Here is the manufacture date on the new one:

              [ATTACH]47661[/ATTACH]

              Assuming all goes well we might have a short late-spring race season before the summer hiatus.

              Thanks all for the help!

              Cheers, Steve.

              Wonder if they would replace mine that has sporadic success depending on device used to update? Did they ask for sales receipt or limiting an manufacture date for replacement?

              TRU

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              • #22
                They accepted just my explanatory note. No proof of purchase required (good because I don't have it and it was a couple years ago).

                Cheers, Steve.

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