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  • 132slotcar.us
    started a topic Service before the sale.

    Service before the sale.

    (PR. Slot.it December, 04, 2012)


    Dear customer,
    Unfortunately, for reasons that are difficult to understand, but that are most likely due to a defective glue of layer in the decal sheet, part of the chromed roof decals used on model CA24a Audi R18 may appear damaged (wrinkled or detached) on cars currently being in shops. We believe that the issue has developed during transportation, while the decal dried out, as the models had no sign of such problem in production, when we performed our usual quality check.
    In order to fix this, we are preparing a repair kit which can be sent free of charge to any customer requesting it. The kit will include two copies of all the necessary parts to replace the damaged decal, to restore the car to the original expected decoration, and will be ready in approximately 15 days.
    We apologize for the trouble caused. Please rest reassured that the forthcoming Lola Rebellion, Audi CA01-10th, and R18 LeMans winner 2011 (CW12) are not made using the same technique and do not have any of the aforementioned issues.

  • slot.it
    replied
    Yes, but it's not a coded product. Please send me an email

    Regards
    Maurizio

    Leave a comment:


  • gascarnut
    replied
    Did Slot.it ever release a spare decal set for their first Audi R18?

    I can't seem to find any reference to it, like a part number.

    Thanks!

    Leave a comment:


  • svanaken
    replied
    In addition to using decal setting solution to refix the decal, you can also remove the section in question and use Bare Metal Foil's Chrome to repair the section.

    Leave a comment:


  • Slot_it_Bob
    replied
    Alan your service is top notch .
    Happy Holidays
    Bob

    Leave a comment:


  • Scaleracing
    replied
    Decal is not made yet.

    The decal to repair the Audi R18 is not available yet, and I personally would go back to the seller, or of course you can contact Scalextric USA who are the Importer of Slot.it.

    All of that said I am happy through my Retail Store www.132slotcar.us to supply anyone who needs the decals ( once available )

    We cannot do anything through www.scaleracing.com this is the Distribution Company I also own, but not connected to Slot.it sales.

    So if your Dealers cannot help you email [email protected] with Slot.it R18 Replacement Decal in the Header and we will help all who need it.
    We believe in Slot.it and also in Dealer Support.

    Happy Holidays

    Leave a comment:


  • mikeinclover
    replied
    Service before the sale
    . I guess that is one way to look at it.

    Leave a comment:


  • Wet Coast Racer
    replied
    Dennis, my suggestion for people in the US would be to contact Slot.it Distributor Scalextric USA, toll free number is on their site.

    If that doesn't work, no doubt the folks at Scaleracing.com will no doubt be ready, willing and able to assist.

    That said, it might be considerate to wait a week, this being the busiest time of year for retailers and family people too, with many demands on their time.

    Leave a comment:


  • gascarnut
    replied
    Just received my Audi R18 today and I need to order the replacement decals, as one section on my car is completely loose.

    The question is - to whom do I write to request the replacement? To Slot.it directly? At what email address?

    Thanks!

    Leave a comment:


  • Rleog
    replied
    Slot.it continues to hoist the integrity bar ever higher.

    Leave a comment:


  • McLiams
    replied
    That is a Mensch.

    Mc

    Leave a comment:

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