US SCX Technical Support Contact!!

[Earthbound]

Answering my own question now. Putting it here is case someone else needs to know.

Bryan can still be reached through scxusaservice@gmail.com

[MrFlippant]

He's still posting videos to YouTube.

[Earthbound]

Is Bryan Young still out there supporting SCX in the USA? If not, is there someone else in his place? Contact info?

[AhabDarab]

Please see my answer by your other post.

Ahab out . . .

[crabbydan]

Warranty Information

How long is the typical response time from SCX customer support in the USA? I emailed a week ago and never heard a word back. Does anyone know the preferred method to contact SCX in the USA?

Thanks,

Dan

[Tmorris]

Welcome Bryan Young. Looking forward to have your experience and wisdom on SCI. Keep working on those YouTube videos, that can assist immensely. Especially when you are not shooting with one hand. lol

Looking forward to reviewing your posts.

[baharris3]

Here is the latest parts order sheet I have seen from Bryan. he is still out of a few things as of a month ago.

[MrFlippant]

thanks, Ran. I updated the first post with the latest info to avoid misdirection by newbies.

[Ranzumze]

Update - Current as of 12-15-12

With Christmas almost upon us I thought it may be a good idea to update the SCX Contact Info for this side of the SCX pages. The correct contact info (unless someone else has more current info) is:

Tech Support call
877-729-2099 Toll free or email
419-288-2528scxusaservice@gmail.com
Please Also go to
www.scx.es
EMAIL IS THE BEST WAY TO CONTACT ME AND THE FASTEST

Or alternatively, if you have something not working correctly, create a post and we can collectively try to help solve the issue

Ran

[slotcarnubie]

I contacted SCX via their scxworldwide website on Monday evening, Jan. 17th and on Tuesday morning, Jan. 18th, I got a call from Bryan... on my cellphone. I would like to challenge all corporations to provide that kind of customer service!

[DrDiff]

And another one here....

It doesnt have to be official SCX tech support. Just someone with a camera to help me see how to do it!

[Wet Coast Racer]

Bryan? Chuck? Bueller?

There's an SCX Question over here. Maybe you can help.

[mtk99]

The best service I have ever got!

I recently purchased digital pit box set and unfortunately I received bad pit box controller.
I e-mailed Brian and next morning he shipped out new parts with nice surprise. It was so quick and professional and simply the best customer support I have ever experienced!
I am glad I chose SCX for my new hobby.
You just can't go wrong with Brian and I hope TecniToys realizes the value of Brian's hard work.

[Dpop58]

Thanks Bryan

My Thanks to Bryan. I had a controller problem with a Compact set purchased at Target. I emailed Bryan and got a response within an hour. No questions asked, just a reply that replacements were on the way. When the package arrived, I had a little bonus in there too. I'll defininately buy SCX again.

My first SCX experience was a bit of a letdown. But I am extremely pleased to say now that Bryan has worked some magic. The car is on the chassis dyno (break-in rig) as I type this and the numbers I got from the start were miles better. Thank you Bryan (and SCX for hiring/letting him). I may pick up that SCX Morgan Aero 8 after all.