Revoslot Quality Issues

[NicoRosberg.]

In one of my many engineering management training classes it was stated that 94% of customers do not complain when they have a problem with a product or service.

If people don't complain, how is the 94% arrived at?

Hope you get your issue sorted, regardless of how big/small it actually is.

[Wet Coast Racer]

You can read up on our Revoslot quality issues as reported on the IHSR General Discussion Forum. Title is "Revoslot: Beware (rant)[COLOR=#000000]".
I bring this forward in the hope that legitimate complaints will be heard and addressed.

Then why don't you come up with a legitimate complaint?

All you're doing is brand bashing.

[HO RacePro]

You can read up on our Revoslot quality issues as reported on the IHSR General Discussion Forum. Title is "Revoslot: Beware (rant)".

Sorry, I can't give you a link. Links aren't allowed here.

I bring this forward in the hope that legitimate complaints will be heard and addressed.

In one of my many engineering management training classes it was stated that 94% of customers do not complain when they have a problem with a product or service. If that is true -- and I suspect it is -- it means that you could have a 100% failure rate and only get a 6% complaint rate. "Only 6%? Heck we can live with that! 94% of our customers are happy!"

Not.

Ed Bianchi

[Scaleracing]

As the Importer for RevoSlot and BRM I am stunned by this statement Ed.
I work very hard to check RevoSlot cars we Import before Distribution into sales channels here in the USA.
I am not aware of any serious problems at all.

As to Race Ready, while RevoSlot come close I would never suggest they are built to be so.

Here we would look at interior clearance which can hurt performance as can limit body float. Also we aggressively recommend you align axle uprights and loctite them in place with blue loctite. Carefully mounting and truing both Front and Rear Tires is also important as well as setting gear mesh.

We have not see gear failure such as you documented. Having raced RevoSlot every weekend since they were released onto the market ( except during Covid shut down) we have not see failures in gears here at all. I have replaced 1 gear for poorly formed teeth, and will work with anyone who has a problem. All they need to do is reach out to me.

Not only are the gears used on RevoSlot, but also on the much heavier BRM Mini cars, and no failures there either.

Of course anything mechanical can fail. But this has not been reported to ScaleRacing to date.

I am always available to help anyone with problems with any product, especially ones I am the Importer for, but anything Slot Car related.

So shocked that you report this, please have anyone with RevoSlot problems contact me directly.

I will service, repair or replace any defective items.

I support RevoSlot 100% and am proud to be their Official Representative in North America.

1-253-255-1807

[MrFlippant]

Yeah, that's not very fair. Just saying "lots of people had lots of problems" is tantamount to trolling.

Please list the other issues so that they can be appropriately addressed.

[SouthShoreRacing]

What problems are people seeing? We've been running a Revo series with no problem for the past 6 months. We have one guy that has bought a significant number of Revo cars, as well as people who have bought cars within the last month with no major problems. The only things we have seen is the motor pedestal screws being loose and axles and gears that need some minor adjustment.

[HO RacePro]

Not so very long ago I was persuaded to invest in a Revoslot car. Folks in the IHSR club were running pickup races with them at the end of our racing events. I was told that, yes, the cars were expensive, but they were of such high quality that they could be raced out-of-the-box without the traditional race-prep parts upgrades and tuning.

So I bought one of their Toyota Supra models, and for a while it lived up to the hype. I had a lot of fun racing it in those informal runs. And I wasn't too put off by the recent failure of its sidewinder spur gear. Unusual, unexpected, but fixable. An isolated quality issue.

At the recent IHSR race I hosted on my new 1/32nd scale track there was a discussion as to whether we should make Revoslots a formal class for our events. During that discussion I heard several very disturbing reports of serious quality issues with the latest batches of Revoslot cars, including a protracted series of efforts by our arguably most skilled set-up wizard to make his newest Revoslot car functional, let alone competitive. There were other similar stories. Enough that the idea of making Revoslots a formal class didn't get much support.

I really like the idea of being able to buy a race-ready car, and willing to pay a premium to do it. And for a while Revoslot was delivering on that. But that seems to have changed.

I'd like to think that Revoslot has heard the complaints and will get on top of the issues. For now I'm not willing to invest in any more Revoslots until the quality reviews get much more positive.

Ed Bianchi