SmartRace

[Fl Outlaw]

Ok, I sprung for a new iPad and Carrera blue tooth.
Now I can't seem to be able to download SmartRace?

[Rokon]

You can't download the app from the app store??

[Fl Outlaw]

That's correct Rokon, Been trying for 2 days.

[Rokon]

So what is happening when you try? Your signed into the app store with a method of payment? Find the app and click “get”. Does the loading icon appear and start indicating the load happening?
Have you tried to download any other apps to your new iPad? Was that successful?

[Fl Outlaw]

It just keeps spinning.
I've signed in with a method of payment.
I have not tried any other app.

[Rokon]

I don't see how this is a Smartrace issue. I would try another app to see if you have success with that. I've never had an issue downloading new apps before.
payment/sign in isn't the problem as your beyond that since it is trying load.

[Rokon]

Could try the “Report a Problem” link on the App Store SmartRace page. Its down near the bottom of the page below the app reviews.

[Fl Outlaw]

I do not see that.

[Fl Outlaw]

I clicked the GET button, never saw a INSTALL

[Rokon]

When you click the “get” box does it change to a circle clock face?

[Rokon]

Apple app store, SmartRace app page. Scroll down past the screen shots, Ratings and reviews, App Privacy, then you get to the Information section. You'll see three blue links. Developer website, Privacy, and on the right, Report a problem.

[Fl Outlaw]

Ok................got it.

[Fl Outlaw]

Now SmartRace said I need to update my control unit to 5336.
I downloaded the Carrera app but don't see how I upgrade?

[Rokon]

Pretty sure it happens when you open the Carrera app and you link up with the CU via bluetooth module. If I remember it prompts you on what to do.

[Fl Outlaw]

Ok, all set, thanks for the help!